Customer Service Representative needed at Skyscend
Job title : Customer Service Representative
Job Location : Lagos
Deadline : May 30, 2024
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RESPONSIBILITIES ;
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
REQUIREMENTS ;
- School degree certifications, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
How to Apply for this Offer
Interested and qualified candidates should forward their CV to: recruiter@skyscendng.com.ng using the position as subject of email.
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